SERVICE POLICIES

We are OPEN and excited to see you!

We take your health and safety and that of our staff very seriously. To that end, there are many safety and sanitation initiatives that are being implemented as outlined below:

Sanitation Practices

We are incorporating extensive new and improved sanitation practices into every aspect of our operation, including hand sanitizer, continual disinfection and sanitation protocols, and the completion of barbicide sanitation for all our stylists equipment.

Health & Safety

Upon confirming your appointment via phone, you will be asked if you have had a temperature of 100.4 degrees or above, or if you answer yes to any of the following questions, we will kindly reschedule your appointment a minimum of 14 days later and ask that you do not enter the salon out of courtesy to others, as we will not be able to provide your service.

Questions to Consider

  • Have you had a fever?
  • Have you been around anyone exhibiting COVID-19 symptoms in the last 14 days?
  • Are you living with anyone who is currently sick or quarantined?

If you’ve answered no to the above questions, the day of your service, for your protection and the protection of our other guests and staff, we ask that you sanitize your hands immediately.

Social Distancing

We are following the recommended social distancing guidelines by the CDC and Eagle County Health Officials. We have signs posted to assist with social distancing. Please be mindful that we may ask you to wait in your vehicle so that we can help maintain social distancing.

Arrival Time

We ask that you arrive for your appointment no more than a few minutes before your appointment. If you arrive earlier, please wait in your vehicle or outside, and come to the front door of the building shortly before your appointment time.

Masks

All of our staff will always be required to wear masks while in the building. We require that you wear a mask that is secured behind your ears to your appointment as well. If possible, please bring your own mask.  If you do not arrive with a mask, we will provide one for you.

Shampoo & Blow Dry Information

We are able to offer our full service cut and color luxury experience. For those guests who would prefer to spend less time in the building, they may request to forgo the complimentary shampoo and blow dry for their cut services only. Color services require a shampoo and partial dry as a minimum.

Touchless Greetings & Goodbyes

At this time, touchless greetings and goodbyes will be implemented to adhere to social distancing guidelines during your salon experience. However, air hugs and kisses are still welcome.

Changing Room Update

Cut and color clients will receive a sanitized cape for their service. These items will be placed over your garments.

Suspended Complimentary Services

We have suspended the following services during this time, until it is deemed safe by the CDC:

  • Scalp, neck, and shoulder massages
  • Hand massages
  • Makeup touch-up
  • Blow dry lessons
  • Beverage services
  • Complimentary magazines

What To Bring

Please only bring your essentials into the salon like your purse/wallet, keys, and phone. Please do not bring any extra guests with you who are not receiving a service, including children.

Cancellation Policy

To respect the time of all of our valued guests and our service providers, Ooh La La requests a 24-hour notice to cancel or reschedule salon appointments. Appointments that are cancelled or rescheduled without 24-hour notice may be subject to be charged in full. We understand that unavoidable issues come up and will do our best to work with you in the case of an emergency.

Scheduling

Please call (970-926-9529) to book a new appointment or to verify a future appointment that has already been booked. We have worked diligently to try to reach all guests who requested appointments during our temporary closure or who had previously booked appointments. However, please call if you are not certain of your appointment date and time.

Thank you so very much for your flexibility and understanding during this time as we try to ensure all of our guests receive appointment times that work for them. Thank you as well for trusting us with your health, safety and beauty. We look forward to seeing you in the salon soon!